
Shutting Down the Water
We find and close the right stop tap, whether it is at the meter out the front or under the house, so the flow stops before any repair work starts.
Plumber Bongaree handles burst pipes across the island, with a fixed quote before any work starts and same-day where we can. Water pouring anywhere it should not be is the one job that cannot wait.
If we're late, $100 comes off your bill

This page is the burst pipe arm of the Bongaree plumbing site. For the other urgent calls, the emergency plumbing page covers toilets overflowing, no hot water and gas smells.

Something you cannot switch off? Do these things now:

This town's pipes fail for reasons the mainland mostly escapes, and knowing them helps you spot trouble before the ceiling does.
A pre-1960 cottage near Webster Street or Toorbul Street that still has its original water lines is probably galvanised iron, a pipe that rusts inward until the wall is paper thin and splits.
Asbestos-cement makes up most of the street water network here, and it tends to split along its length instead of seeping, so a failed main near First Avenue can drop pressure for the whole street.
Foreshore blocks cop salt spray off the Passage, which eats fittings and joins years ahead of the pipe, so bursts there start at the connections.
The town centre stands on sand cut from a hill and spread over former swamp, so digging to a burst line often means loose ground and groundwater together.
Causes run from the smallest job to the biggest, and the order matters when you are deciding how urgent your call is.

A weeping compression fitting or a perished washer behind a wall is the simplest burst, often fixed in a single visit.

Salt and age thin a valve or join until it lets go, common on foreshore blocks and around older outside taps.

The rusted pipe itself fails, and the repair becomes a replacement of that section, sometimes the whole run.

This one belongs to Unitywater, and we will say so straight up if the fault sits on their side of the meter.
$0 call-out fees, available 24/7, and same-day where we can.

A handful of checks are worth doing yourself, with a firm limit at anything involving gas or buried pipe.
With every tap in the house off, a dial still turning means water is moving somewhere it should not be.
A bulging wall, a warm spot on the floor or a hiss behind plaster usually marks the run.
The washing machine hoses and the toilet cistern inlet are common culprits and safe to look at with the supply off.
Do not open walls, lift flooring or dig for a line. A burst near anything electrical or gas is a job for a licensed plumber, full stop.

Call straight away in any of these situations:
A damp patch that has sat unchanged for days is different, and a booked visit usually suits it fine. We will say so honestly when you ring.
On arrival we find the burst, isolate the supply, drain the line and repair it, with the price agreed before tools come out. If the fault turns out to be a Unitywater main, we say that too, so you are not paying for work that is not yours.
Four jobs cover almost every burst pipe call on the island:

We find and close the right stop tap, whether it is at the meter out the front or under the house, so the flow stops before any repair work starts.

The damaged length comes out and new pipe goes in, matched to the existing material so the join holds, and the line gets a pressure test before the wall closes.

Where rust has closed an old line past saving, we replace the galvanised run with new pipe, which lifts flow and pressure at every tap it feeds inside the house.

Once the new section holds, we open every affected tap and watch for weeps at joins and fittings, because a line that ran dry can disturb debris into other joints.

Four problems account for most of the burst pipe calls here:
Cottages from before 1960 often still run water through galvanised iron, which closes up from within until one hot day or heavy demand finally splits a thin patch.
Salt air coming off the Passage attacks joins, valves and hose cocks long before the pipe itself, so a foreshore home often first sees a burst where two different metals meet.
A break up the road can weaken your supply or push silt into the fittings inside your home, because the mains in this area tend to split open rather than weep slowly.
Renovation nails, shifting fill under the town grid and sudden pressure changes each take their toll, and a line already thinned by age needs only one knock to let go.

A burst is never just a plumbing fault, because the water keeps working long after the pipe stops being the problem:
Water travels along joists, into carpets and down through ceilings, so a pipe fixed sooner is a house dried sooner and a smaller repair bill.
A slow leak inside a wall or under a slab can run for weeks, and the meter records every litre while the damage spreads unseen.
When one galvanised length splits, its neighbours are usually the same age, so a repair visit is the right time to plan what comes next.

Ring (07) 3067 4119 and tell us what's happening in Bongaree. A few quick questions up front means the right parts come on the first visit.

You get flat-rate pricing with no hidden fees before any work starts. Approve it and we get going.

We shut the water at the right point, drain the line, cut out the split length and fit the new section, then test it under pressure before reopening the supply.

Pay by card or EFTPOS on site when the job's done, or ask us about Fix now, pay later.

A burst at an awkward hour still gets the same first advice: stop the water at the meter, then ring.
There are no call-out fees for Bongaree jobs, and no added charge for nights, weekends or public holidays.

Every repair sits under our Fix-It-or-It's-Free guarantee (T&Cs apply). If we're late, $100 comes off your bill.
Each job is done by a licensed plumber under QBCC No: 15024607, and a lifetime labour warranty covers the labour.
Licensed and insured, locally owned and operated, with flat-rate pricing.
Unitywater maintains the street mains and the meter, and the pipes running from the connection point back toward your house are yours, so where the split sits decides who fixes it.
Many pre-1960 cottages around streets like Toorbul Street still carry galvanised iron water lines, and that pipe rusts from the inside out until a thin wall finally splits open.
It does, because airborne salt off the Passage wears at joins, valves and fittings long before the pipe body fails, so homes on the foreshore around the old jetty get bursts at the connections first.
Yes, a break in the street main can drop your pressure or push silt through to your taps, and the asbestos-cement pipe used across this network gives way suddenly rather than slowly.
Shut the water off at the meter, kill power to any circuits near the water, and clear a path for what is soaking, because the longer it runs, the bigger the cleanup.
Ring (07) 3067 4119, tell us what has burst and your street, and we will cover the stop-the-water steps with you first, then get a licensed plumber out with a fixed quote before work starts.
Give us a ring on (07) 3067 4119 and explain the problem. We're available 24/7, every Bongaree job has zero call-out fees and flat-rate pricing, and we work under QBCC No: 15024607, with same-day when we can.
For the other urgent jobs, head back to the emergency plumbing overview.
To claim your $0 call-out fee, call (07) 3067 4119 today.