
Burst Pipes
A split line dumping water needs the meter shut off first, and galvanised pipework on the pre-1960 cottages can rust thin enough to let go without warning.
Plumber Bongaree takes the calls that cannot wait: burst pipes, overflowing toilets, hot water gone cold and gas leaks, right across Bongaree and the island streets around it. If something is failing at your place right now, ring (07) 3067 4119 first and read after.
If we're late, $100 comes off your bill

Pair each symptom with the right job and you spare yourself a frantic search:
is a burst pipe, and the meter at the front of the block is your first stop.
points to a blockage downstream, and you may need to stop using water entirely.
is a hot water failure, and it is often something a Bongaree plumber can sort on one visit.
outranks everything else on this page, and the first move is getting everyone outside.

Emergencies here behave a little differently than on the mainland, for reasons built into the ground and the pipes.
Most water mains under the town are asbestos-cement, which splits rather than seeps, so a break out near the shops on Goodwin Drive can drop pressure for the whole block or push silt into taps and cisterns.
On ground this flat, sewage only moves via pump stations, and storm-time power loss can leave overflow gullies spilling at the lowest homes.
When holiday crowds pack the caravan park and the foreshore near the jetty, units and fittings that idle for most of the year suddenly work hard, and the first big weekend of summer is often when they quit.
Nearly every urgent call we take on the island falls into one of four jobs, and each page below covers the first steps, the likely causes and our part of the fix:

A split line dumping water needs the meter shut off first, and galvanised pipework on the pre-1960 cottages can rust thin enough to let go without warning.

A pan spilling at the floor usually means a blockage downstream, and with little fall across this flat grid the water has nowhere to go but out quickly.

Cold showers bite hardest in a winter cold snap, and many hot water units on the older blocks are already working through their second or third replacement.

A gas smell means getting everyone outside and ringing from there, never hunting for the leak yourself, and we trace and repair it once the site is safe.
$0 call-out fees, available 24/7, and same-day where we can.

Not every urgent-feeling job is a true emergency, and telling the two apart can save you a stressed night. The short test: if the house is unsafe, or water is running where it should not be, treat it as one.
Ring us as an emergency if there is:
Usually fine to wait for a booked visit:

Got a plumbing problem right now? Do this before you call:
Hot water units have their own isolation valves on most installations, and five minutes with a torch finding yours before anything goes wrong is time well spent. If a unit is leaking or hissing, shut its isolation valve and its power, then ring.

The flood threat here is storm tide, not river flooding. State hazard mapping shows a high-hazard strip plus a broader medium zone over the suburb's lower ground.
Shirley Creek and Williams Creek both empty into the Passage, one at each end of the original town, so low-lying blocks near either have water on two sides during a surge event.
The town grid has so little fall that foreshore gullies and pits can spill when a downpour lands on a rising tide, and trapped water will find the lowest corner of your yard. A cyclone surge riding a high tide is the event worth planning around, and knowing where your meter and isolation valves sit is half that plan.

Ring (07) 3067 4119 and tell us what's happening in Bongaree. A few quick questions up front means the right parts come on the first visit.

You get flat-rate pricing with no hidden fees before any work starts. Approve it and we get going.

We isolate the water or gas, stop the active damage and confirm what actually failed, then repair or replace to suit the age of your house and its pipework.

Pay by card or EFTPOS on site when the job's done, or ask us about Fix now, pay later.

There are no call-out fees for Bongaree jobs, and no added charge for nights, weekends or public holidays.
Every repair sits under our Fix-It-or-It's-Free guarantee (T&Cs apply). If we're late, $100 comes off your bill.
Each job is done by a licensed plumber under QBCC No: 15024607, and a lifetime labour warranty covers the labour.
Licensed and insured, locally owned and operated, with flat-rate pricing.
Mid-mess or not, the plan and the price are settled before the tools come out.
Water you cannot switch off, any gas smell, sewage rising inside the house or no water at all is an emergency, and each of those needs a call straight away.
Unitywater owns the street mains and the public sewers, so a burst out the front is their job to repair, while every pipe on your side of the connection stays yours.
Yes, shutting the meter stops flow into the house at once, and it is the single most useful step while you ring us from a dry spot and wait.
It can, because sewage needs pumping across ground this flat, so a blackout or a pump fault during a storm can push the lowest properties into overflow through their gullies.
Usually not, since cold water still runs and the house stays safe, so it can wait for a booked visit unless the unit is leaking or making hissing noises.
Ring (07) 3067 4119, describe the problem and your location, and we will talk you through the make-safe steps first, then arrange for a licensed plumber to attend your place.
Give us a ring on (07) 3067 4119 and explain the problem. We're available 24/7, every Bongaree job has zero call-out fees and flat-rate pricing, and we work under QBCC No: 15024607, with same-day when we can.
Current offers:
Once the emergency is under control, the general plumbing page covers the calmer jobs that keep the house running.
To claim your $0 call-out fee, call (07) 3067 4119 today.